I applied online, got a call the next day saying I had to take an aptitude test. I got a call the day after that I scored off the chart and they'd like to have an interview in person. A few days later I was there and I first had to take a typing test. I think they required 25 or 35 WPM. I scored 75ish. After that I had to go in with 2 supervisors and answer situational questions about past and theoritical experiences. After that told me the basics of claims and wanted to see how well I remembered what they had just told me by going in the other room and pretending to be a customer calling in. I took the information that I got from that phone call and then had to write a letter (handwritten) to the customer with an overview of what we talked about. It was all pretty simple, but I could see how a nervous person would not handle themself well. After that, their boss came in and said hi and asked a few more questions, one of which was something like "How many golf balls would fit in an airplane". It was a long process, but if you're intelligent and calm you shouldn't have a problem.

Direct questions of my last employment roles and reasons for leaving. Seemed understanding of my reasons due to my reasons for leaving were due to TPA lack of contracts and layoffs.