Solicité el puesto a través de un captador. El proceso duró 5 días. Acudí a una entrevista en CIBC (Ottawa, ON) en jun 2012
Entrevista
Apply for job online. Interview with Branch Manager and Asst. Branch manager. Most questions about customer service experience and some scenario questions on how you'd handle customer complaints. They also asked about your previous role and why you think you are a fit for this role. They also would like to know where you see yourself in next 5 to 10 years.
Preguntas de entrevista [1]
Pregunta 1
If you face a very irritated client upset with our service, what will be your first response?
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Preguntas de entrevista [1]
Pregunta 1
How would you approach on specific customer problem etc
