Envié una solicitud electrónica. El proceso duró 1 semana. Acudí a una entrevista en CIBC (Vancouver, BC) en nov 2011
Entrevista
2 parts:
1) phone interview- very basic behavioural questions, took around 30 mins
2) interview with branch manager and assistant branch manager- went through your resume and asked mostly behavioural questions as well. Had another co-worker come into the interview to test my Chinese-speaking abilities. It lasted around 30-45mins. It was a very smooth process.
Preguntas de entrevista [1]
Pregunta 1
Tell me about a time when you had a difficult customer and how did you solve it?
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Preguntas de entrevista [1]
Pregunta 1
How would you approach on specific customer problem etc
