Solicité el puesto a través de la recomendación de un empleado. Acudí a una entrevista en CIBC (Toronto, ON) en jun 2015
Entrevista
After referred and applying online, I got a phone interview with HR. She said they need another to make decision on who will get 2nd interview because they still need to interview other candidates. She was very friendly and explained about the role really detail. Question about why do you choose this job then I talked about how much I love customer service while I was working at restaurants. That may help.
Preguntas de entrevista [2]
Pregunta 1
What do you know about customer service representative role?
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Preguntas de entrevista [1]
Pregunta 1
How would you approach on specific customer problem etc
