Solicité el puesto a través de la recomendación de un empleado. El proceso duró más de 1 semana. Acudí a una entrevista en CIBC (Toronto, ON)
Entrevista
Two rounds of interview after getting in.
First was a call based round. More of a personality type, behavioral interview. After clearing that, second was an in person round at the branch. Talked about the role, expectations, experience related questions.
Preguntas de entrevista [1]
Pregunta 1
1. describe a situation where you dealt with a difficult client and what did you do?
2. where do you see yourself in future?
3. describe your dream team?
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Preguntas de entrevista [1]
Pregunta 1
How would you approach on specific customer problem etc
