Envié una solicitud electrónica. El proceso duró 4 semanas. Acudí a una entrevista en CIBC (Toronto, ON) en ago 2017
Entrevista
very general customer service questions. asked why i wanted to join and told me they wern't looking for someone to get their foot in the door and leave within a few months
Preguntas de entrevista [1]
Pregunta 1
how would you deal with a customer that is reluctant to try the mobile app
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Preguntas de entrevista [1]
Pregunta 1
How would you approach on specific customer problem etc
