Solicité el puesto por otro medio. El proceso duró 2 semanas. Acudí a una entrevista en CIBC (London, ON) en ene 2014
Entrevista
I went to the open house of CIBC and talked to one the branch managers, got a call after 2 days for an in-person interview. They skipped the phone interview for me because I talked to the branch manager. And after I went to the bank, I had the interview with an assistant manager and a secretary. The process took about 30 minutes and it was set in a really friendly atmosphere. The questions are really ordinary and all of them are in my expectations, including many sales questions and behavioral questions. For example, describe yourself; how do you see yourself in 5 years; what do you think is good customer service; do you have upsell experience; describe a difficult customer you have ever met and how you solved the problem.
Preguntas de entrevista [1]
Pregunta 1
Describe a time you had a conflict with your team, and how you solved it?
The interview is straightforward and friendly. It is a 30-minute conversation where you will discuss your experience and walk through a few customer scenarios. You will demonstrate how you would handle challenging situations with poise and clarity.
Envié una solicitud electrónica. El proceso duró 2 semanas. Acudí a una entrevista en CIBC
Entrevista
Tell me about a time you used your problem-solving skills to solve a complicated issue at work.
How is this role similar to a sales position? How is it different?
Tell me about a time you experienced excellent customer service. How will you model this encounter in your interactions with our customers?
Where do you see yourself in five years?
How will you ensure a confused or hesitant customer understands a product? How will you know?
Preguntas de entrevista [1]
Pregunta 1
How has your previous work experience helped to prepare you for this role?
What do you think will be the most challenging aspect of this position?
Do you have any customer service experience? Please elaborate.
What do you know about the services and products we offer?
How would you handle a customer complaint?
Tell me about a time you used your problem-solvin
They Scheduled my Interview and I received the rejection email 2 hours before my Interview. How can they reject without interviewing ? The whole interview process looks bogus to me
