Envié una solicitud electrónica. El proceso duró 2 semanas. Acudí a una entrevista en CIBC (Calgary, AB) en feb 2016
Entrevista
Started with basic interview questions that later on developed interaction with two managers, one who asked, and the other who recorded the answers. Later got an offer but declined due to scheduling conflicts.
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Preguntas de entrevista [1]
Pregunta 1
How would you approach on specific customer problem etc
