Solicité el puesto a través de la recomendación de un empleado. Acudí a una entrevista en CIBC (Montreal, QC)
Entrevista
This process was standard and very professional. The questions seemed routine. It lasted about an hour and I was notified a few weeks after that I had received an offer
Envié una solicitud electrónica. Acudí a una entrevista en CIBC (Moncton, NB) en jun 2026
Entrevista
There was an initial screening interview with an HR rep, then a second interview with one two of the branch managers, and then a final call with a third branch manager
Preguntas de entrevista [1]
Pregunta 1
Describe a situation where I faced a difficulty in customer service and how I worked through it, asked about the commute, asked what type of banking I use
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Preguntas de entrevista [1]
Pregunta 1
How would you approach on specific customer problem etc