Solicité el puesto en persona. El proceso duró 2 días. Acudí a una entrevista en CIBC (Toronto, ON) en abr 2016
Entrevista
phone interview for 20 mins first, than i got a phone form manager to ask me to have a formal interview at brunch, the whole process was quite relax and she just ask me some previous working experience
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Preguntas de entrevista [1]
Pregunta 1
How would you approach on specific customer problem etc