Envié una solicitud electrónica. El proceso duró 4 semanas. Acudí a una entrevista en CIBC (Edmonton, AB) en feb 2013
Entrevista
it was very easy as i had a lots of experience as a csr so they asked me general questions about my past experience and previous work and my sales skills even gave me a scenario to sell coffee so how would i sell coffee
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Preguntas de entrevista [1]
Pregunta 1
How would you approach on specific customer problem etc
