Solicité el puesto a través de la recomendación de un empleado. El proceso duró 2 semanas. Acudí a una entrevista en CIBC (Toronto, ON) en jul 2016
Entrevista
I had a phone interview and a face to face interview. The face to face interview was pretty good and the manager was super nice and friendly. But the phone interview with HR was a bad experience. That HR didn't care about my answers, interrupted me many times.
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Preguntas de entrevista [1]
Pregunta 1
How would you approach on specific customer problem etc
