Envié una solicitud electrónica. El proceso duró 1 semana. Acudí a una entrevista en CEGA Group (Chichester, England) en feb 2018
Entrevista
I was given the opportunity to attend one of CEGA's open evenings which was great! They told me all about the business, spoke at length about the roles they had live and it gave me an feel for what the culture is like
Preguntas de entrevista [1]
Pregunta 1
How would you deal with a customer that was upset on the phone?
Solicité el puesto en persona. Acudí a una entrevista en CEGA Group (Portsmouth, South East England, England)
Entrevista
Fairly relaxed interview in a nice office
Role play scenario questions over the phone
Empathy questions such as death
Customer service scenerioes what ifs
Can you attend training
Overview of companies
Shift patterns
Preguntas de entrevista [1]
Pregunta 1
How would you deal with a customers family who has passed away
