Envié una solicitud electrónica. El proceso duró 1 semana. Acudí a una entrevista en Buildium en mar 2020
Entrevista normal
Solicitud
Solicité el puesto a través de la recomendación de un empleado. Acudí a una entrevista en Buildium en oct 2020
Entrevista
HR worked very quickly to get me through the process so I would be able to join the next hiring class coming up (should I get an offer - which I did). Everyone was very nice in the remote video interview, as well. Had to do a short presentation, but I had ample time to prepare and could have pushed it out further had I not felt comfortable in the timeframe.
Preguntas de entrevista [1]
Pregunta 1
Hypothetical scenarios of how you would handle certain customer service issues and what you would rank in importance with emails and calls and cases and meetings and etc. to do in the morning to most efficiently get through your day
It was all phone and remote interviews given the state of the world. I had a brief call with a hiring manager, another call with the person who would be my supervisor, and a video conference with future supervisor, team leader and director.
Preguntas de entrevista [1]
Pregunta 1
What are the most important qualities you think a customer care agent should have
Envié una solicitud electrónica. El proceso duró más de 1 semana. Acudí a una entrevista en Buildium (Boston, MA) en dic 2016
Entrevista
I applied via LinkedIn. I was contacted via email the next day to arrange a phone interview, which took place the following day. The phone interview was your typical "getting to know you/here's what our company and position is about" interview. An in-person interview was arranged at the end of the call for later that week. It was at this time that I was told that part of the interview involved giving a "teach back," where I would have to give a presentation of sorts about a subject of my own choosing. The point was to show that I had the ability to teach people in detail, given that much of the job involves teaching customers how to do things on their software.
At the in-person interview, after I gave my teach back to a group of three people from the Customer Care group a more traditional interview was conducted. In all, it took a little over an hour, and I got a nice tour of their operation before I left.
After a bit of phone tag in the following days, I was offered the position.
