Applied online, about 3 weeks later got a email asking to call to schedule a phone interview. Phone interview was general questions, name a time when you had to overcome something difficult, when you had to multitask, etc. I believe that at the end of the interview, you schedule an in person interview, a week later I interviewed in person with two people. The first guy stated they dont write anything down about your interview, so dont worry. Just had a normal chat about my resume, then he showed me around. After that another person took over and just asked questions, no STAR format questions just things like how do you handle an angry call, the 4 week training can be long and boring, how would you handle that, etc. I really enjoyed the in-person interview, there was no pressure and the interviews were great people, you could tell. It basically felt like a normal conversation. I think they just want to see what kind of person you are and get a feel if you belong there. About 9 days later I got a call with an offer. Start date about 3-4 weeks after offer.