I had previously spoken to Bottomline in 2019 when I was searching for a new opportunity but accepted a new job prior to a position opening up. I was laid off and had a job rescinded due to Covid in April, so I reached back out to see if anything was available. This new position matched my background so I applied, had the initial phone screen with another member of HR, then an hour phone screen with Chief Customer Officer. After that, four separate hour long interviews were scheduled with other members of the team. All throughout, it was conveyed this was a new role within one of their product segments and this wasn't a "sales job" On the day of my interview, Zoom was having issues and video connectivity wasn't working. Instead of rescheduling, we agreed to do the four interviews via phone. Overall, I thought the conversations were productive, but repetitive questioning from each interviewer was evident, though one personal specifically called out how she could tell I was empathetic and showed I truly cared about the success of the merchant. The last person I spoke to had absolutely zero interest in speaking with me and was clearly there because he was forced to and said "I don't mean to come off not interested, I'm just not feeling well and had to work late last night". Either way, the four hour interview day ended and thank you e-mails were sent and everyone on the panel responded so I felt positive about an offer. Oh, and it was mentioned a half dozen times this was NOT a sales job. HR called me a week later and said the business decided to go in a different direction. When I asked for feedback, the response was "we couldn't see you", you "appeared nervous", and "not enough sales examples were used". I responded that it wasn't my fault Zoom had issues, and I did provide sales examples when prompted, though the position wasn't a sales role. HR brushed that off and said "I wasn't there so tough to say how the conversations went, I'm just passing the feedback" Also, its natural to be nervous when you just got laid off, and had another offer pulled and your concerned about financial well-being during a pandemic; its not like I had nothing to lose. To summarize, 6+hour long interview process for a "non sales" position, and I was not selected because Zoom had issues, I'm a human in my answers and sales examples weren't provided for a non-sales role. For anyone interviewing for this role, you better make sure you put your sales hat on and be prepared to be the scape goat if technology doesn't work.