I interviewed with great people! They were not black and white, which is great. Very laid back and I was made to feel very comfortable. The phone interviews were with the reps I would work with and they explained the job in detail, pros and cons and wanted to make sure I was ready and willing to do the tasks at hand. I was extensively asked about my resume history and how I got to where I am now. Three steps to the process - face to face, phone, face to face.