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      Entrevistas de BonuslyEntrevistas para el puesto de Sr. Manager, Customer support en BonuslyEntrevista de Bonusly


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      Entrevista de Sr. Manager, Customer support

      6 sept 2024
      Candidato de entrevista anónimo
      Denver, CO
      Sin oferta
      Experiencia neutra
      Entrevista normal

      Solicitud

      Envié una solicitud electrónica. El proceso duró 4 semanas. Acudí a una entrevista en Bonusly (Denver, CO) en ago 2024

      Entrevista

      5 interview rounds, process was just over a month. 1st - HR screening call - 30 mins 2nd - CCO - 1 hour 3rd - Director of Operations 4th - Director of CS 5th - Panel interview in which you are tasked with presenting a deck to CCO, Dir CS, VP of Product and Customer Enablement Leader - 1 hour I found every interview pleasant and everyone was very nice. I admit to being frustrated in not getting an offer given what I brought to the final interview including a week of prepping, pouring all the years of skill and knowledge I had acquired in doing exactly what they were asking for. They even asked for a copy of the deck, which I sent. I had all the indications that this was a perfect fit, especially with how well each stage went. I do not think of myself as more than I am, however most know a slam dunk when it happens. I got the feeling they had already hired or perhaps decided to not hire and solve internally by the time I got to the final round and were interested in ideas, which I willing gave a successful strategy for. I suppose I wouldn't need me either the plan and major touch points for execution were easily provided. Can I knock that creative use of interviewing to solve a problem without needing to hire said person? I suppose that boils down to ethics or me believing I am more than I am. No way to ever know. :) Overall, outside of the time invested to not yield an offer naturally frustrating me - the experience was very positive.

      Preguntas de entrevista [1]

      Pregunta 1

      Final interview was to prepare a deck outlining a 30/60/90 day plan to scale focusing on upskilling product technical knowledge for the support staff.
      Responder pregunta