First I had a brief phone interview, then interviewed in person with the Operations Manager, then had a final interview with the General Manager. I was asked standard interview questions such as "describe a time when you had to deal with a difficult customer", "what would you say are your strengths and weaknesses", and "how would you approach a customer." The interview with the Operations Manager was a little over half an hour and the interview with the General Manager was about 10-15 minutes.

I was excited to interview for a regular position after working there seasonally. Looking back, having to interview for a job I already had should have been a clue as to how disorganized things were. Hopefully it was just the store I interviewed at, and not the company as a whole.