Typical panel interview. Will ask break/fix questions and will also go through your troubleshooting steps. They ask to solve difficult issues so be clear and concise with your answers. Know basic understanding of Microsoft Windows
Preguntas de entrevista [1]
Pregunta 1
Explain to me a time where you had to work with a difficult customer
Acudí a una entrevista en Best Buy (Rochester, MN)
Entrevista
Process started with an online interview panel where you are given a question / scenario and record your response. If you are accepted you then interview at the location you will be working with the Geek Squad manager.
Envié una solicitud electrónica. El proceso duró 2 semanas. Acudí a una entrevista en Best Buy (San Jose, CA) en oct 2025
Entrevista
I applied in October 2025. 2 weeks later I believe a field manager called me. Although he told me that he as already following up with candidates before me, he asked me if I can interview the next day with another person then next day. At this point, I knew I was probably not going to get a position. After I came in the next day, the person who I was to be interviewed with was standing behind the front counter working with a customer, even though I came before the customer and notified his coworkers. After waiting over 10 minutes for him to be finished with customer, he took me all the way to the back. He asked me a lot of situation questions, probably 15-20 questions. One might think these are easy questions. But, to me, they were quite challenging because I had to remember a lot of situations that related to these questions on the fly. I also remember that one needs to be able to fix and replace glass of mobile device. I didn't realize that this is one of the requirements as it was not mentioned in the job description. Of course, I don't remember every single question at the top of my head, but I'll put here what I do remember.
Made me wait over 15 min, not a huge deal, definitely didn't feel like they needed people. Never heard back from them. Managers seemed respectful of the fact I was in University and said many employees in the area are in school or working on something else.
Preguntas de entrevista [1]
Pregunta 1
How I would describe a new product to a new customer.