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      Búsquedas relacionadas: Opiniones sobre Backbase | Ofertas de empleos en Backbase | Sueldos en Backbase | Beneficios en Backbase
      Entrevistas de BackbaseEntrevistas para el puesto de Customer Success Manager en BackbaseEntrevista de Backbase


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      Entrevista de Customer Success Manager

      25 ago 2020
      Empleado anónimo
      Atlanta, GA
      Oferta aceptada
      Experiencia positiva
      Entrevista normal

      Solicitud

      Solicité el puesto a través de la recomendación de un empleado. Acudí a una entrevista en Backbase (Atlanta, GA) en jul 2020

      Entrevista

      The interview was a series of Google Meet video calls beginning with the recruiter, followed by 1-1 meetings with the hiring manager and other team leadership. The final step was a panel for which I had to prepare a presentation based on a case they provided. Overall, the process was fairly quick and the team was very communicative throughout.

      Preguntas de entrevista [1]

      Pregunta 1

      How would you approach specific challenging scenarios with bank clients (e.g., client typically uses waterfall delivery model where Backbase leverages agile methodology)
      Responder pregunta
      2

      Otras opiniones sobre las entrevistas para el puesto de Customer Success Manager en Backbase

      Entrevista de Customer Success Manager

      24 may 2022
      Empleado anónimo
      Boise, ID
      Oferta aceptada
      Experiencia positiva
      Entrevista difícil

      Solicitud

      Solicité el puesto a través de la recomendación de un empleado. El proceso duró 4 semanas. Acudí a una entrevista en Backbase (Boise, ID) en mar 2022

      Entrevista

      Initial with recruiter/head of recruiting. Second with hiring manager. Third with counterpart of hiring manager from another region all relatively normal and as expected. Final piece of the process is the case study presentation. You'll need to prepare a deck, try and keep it around 25 slides or less and have a panel of people who are playing roles with either the partner or customer. It's intentionally trying to throw you curveballs as it moves along and take you out of your comfort zone. It really comes down to how you think on your feet and handle difficult situations. Tough, but fair.

      Preguntas de entrevista [1]

      Pregunta 1

      For early interviews, normal questions like why Backbase? Why are you willing to leave your current employer with the success you've had there, etc.
      Responder pregunta

      Entrevista de Customer Success Manager

      8 dic 2021
      Empleado anónimo
      Singapur
      Oferta aceptada
      Experiencia positiva
      Entrevista normal

      Solicitud

      Envié una solicitud electrónica. El proceso duró 3 semanas. Acudí a una entrevista en Backbase (Singapur) en ago 2021

      Entrevista

      The process had 5 rounds. First a discussion on role fitment by the recruiter and then with the reporting manager. The next two rounds were with sales and technical leaders to evaluate how well the candidate can work with these teams. Final round was a case presentation to a 4 member panel. The process was enjoyable and interesting. I received constant inputs from the recruiter on the expectations as well as on feedback after each round. The panelists were well prepared and were focussed on hiring a candidate who fit the role/culture in the true sense. For the case round, I received inputs on how to prepare, material to refer to from the company website etc and that helped a lot! Overall, an amazing experience. I have accepted the offer and look forward to working with Backbase.

      Preguntas de entrevista [1]

      Pregunta 1

      1. Background on role/responsibilities handled previously 2. Account management scope handled in previous roles 3. Different between high touch and low touch SaaS. 4. Managed services model and its advantages for traditional banks/FIs 5. Value creation discussions - based on product stack sold 6. Governance models used within product implementation scope 7. Agile practises - what would be the most recommendation duration for a sprint cycle, release timeline etc 8. Infra dependencies for product implementation 9. Case presentation was on project kick off for a client who had recently signed the contract. Role play - candidate was to present as CSM and the audience would represent the senior management of the Bank and a partner for implementation
      Responder pregunta

      Entrevista de Customer Success Manager

      12 oct 2021
      Empleado anónimo
      Atlanta, GA
      Oferta aceptada
      Experiencia positiva
      Entrevista normal

      Solicitud

      Envié una solicitud electrónica. El proceso duró 3 semanas. Acudí a una entrevista en Backbase (Atlanta, GA) en jul 2021

      Entrevista

      From the start of my interview process with Backbase to receiving my offer my interview experience was top notch. The interview process was outlined from the beginning and clear expectations were set on all the individuals I would be meeting with and that a case study presentation would be expected as my final group panel interview. It gave me the opportunity to lean more about the organization, culture, as well as my future colleagues.

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