Hard because I was caught off guard by the question. Not what I was expecting to be asked . But it was a good process. I found it hard initially because the question caught me off guard. It wasn’t what I expected, but ultimately, it turned out to be a valuable and enlightening process.

Phone call by a very nice chap. After passing the phone interview was invited to the office for a face to face interview where the office seemed slightly run down/ Overall was okay but i was baffled when i was told i wouldn't be allowed to speak welsh with Welsh speaking customers 'As the staff wouldn't know what id be saying. They literally only care about the STAR method.