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      BT Group

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      Búsquedas relacionadas: Opiniones sobre BT Group | Ofertas de empleos en BT Group | Sueldos en BT Group | Beneficios en BT Group
      Entrevistas de BT GroupEntrevistas para el puesto de Customer Advisor en BT GroupEntrevista de BT Group


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      Entrevista de Customer Advisor

      13 mar 2018
      Candidato de entrevista anónimo
      Cardiff, Gales
      Sin oferta
      Experiencia negativa
      Entrevista fácil

      Solicitud

      Envié una solicitud electrónica. Acudí a una entrevista en BT Group (Cardiff, Gales) en feb 2018

      Entrevista

      Application form online, telephone interview, assessment centre. Can I start by saying what an unprofessional company. I emailed them 5 times both the main mail box and the recruitment manager but they didn't bother to reply to any of them. I was chasing a date for the assessment centre as I had been told I'd been invited to it about a month before hand. You get taken in a room and watch a couple of bt videos. Then you do a group exercise which lasts around 20 mins followed by role play. The person who carried out my role play was not even part of the recruitment team. It was obvious that he didn't know what he was doing and was just filling in for someone else. He was constantly checking his phone while doing the exercise and was not interested in anything I had to say. He Also carried out the interview and was much the same, not listening and checking his phone, he just wrote the odd word down. Do not ask any questions when they ask if you have any, they were obviously put out by anyone asking them anything. You also do some call listening and the staff member I sat with told me how much he hated working there and the other members of staff who were sat by also agreed. They said that it was the worst call centre with the worst customers they have ever worked for and dealt with. The first call I listened to was a simple call about payments the second call was the customer swearing at and abusing the agent for 5 mins before hanging up. The agent said that he deals with those calls most of the day. So all in all a very poor, unfair and uncomfortable experience. Although no job was offered I would have declined it due to the unprofessional recruitment staff and the agents opinions of the roles they are in. As a final note the gentlemen on reception giving out the security passes was filthy, I have never seen dirtier hands. This was from someone who is meeting and greeting prospective members of staff and visitors to the business. He looked like he hadn't had a bath for months.

      Preguntas de entrevista [1]

      Pregunta 1

      Why are you applying for the role
      1 respuesta

      Otras opiniones sobre las entrevistas para el puesto de Customer Advisor en BT Group

      Entrevista de Customer Advisor

      13 dic 2022
      Candidato de entrevista anónimo
      Oferta rechazada
      Experiencia positiva
      Entrevista normal

      Solicitud

      Acudí a una entrevista en BT Group

      Entrevista

      Straight forward assessment centre Group activity - check for teamwork skills 30 minutes Individual interview - competency questions 45 minutes Presentation - presentation skills/ persuasion lasting 10 15 minutes Fairly straight forward

      Preguntas de entrevista [1]

      Pregunta 1

      Why do you want to work for BT?
      Responder pregunta
      1

      Entrevista de Customer Advisor

      1 ago 2022
      Empleado anónimo
      Birmingham, Inglaterra
      Oferta aceptada
      Experiencia positiva
      Entrevista fácil

      Solicitud

      Envié una solicitud electrónica. Acudí a una entrevista en BT Group (Birmingham, Inglaterra)

      Entrevista

      Pretty easy actually Applied first. Got told to book a slot for a phone interview. Found out same day if I got through to the next stage which was face to face. Face to face interview was very useful. Two days later found out if I got the job or not.

      Preguntas de entrevista [2]

      Pregunta 1

      Where do you see yourself working in 5 years
      1 respuesta

      Pregunta 2

      How do you handle constructive criticism
      1 respuesta

      Entrevista de Customer Advisor

      25 jun 2021
      Empleado anónimo
      Newcastle upon Tyne, England
      Oferta aceptada
      Experiencia positiva
      Entrevista normal

      Solicitud

      Envié una solicitud electrónica. El proceso duró 1 semana. Acudí a una entrevista en BT Group (Newcastle upon Tyne, England) en jun 2021

      Entrevista

      Completed an online application and received a decision to move forward within the same day. I was given the chance to book my own slot for a telephone interview which lasted around 30 minutes. At the end of the interview I was moved to stage two of the recruitment process.

      Preguntas de entrevista [1]

      Pregunta 1

      Tell me about yourself, your goals and aspirations and your hobbies. How would you handle difficult situations with customers?
      Responder pregunta