Envié una solicitud electrónica. El proceso duró 4 semanas. Acudí a una entrevista en BT Group (Llanelli, Wales) en ene 2018
Entrevista
The first online assessment was quite easy as it only asked for a few details. The second part was 3 modules with different aspects of customer service. The best/worst etc.
The phone interview was 3 days later. The lady was very nice on the phone and asked question on previous employment and my availability. Just a few questions as well on how you cope under pressure and how you would make a difficult decision.
The assessment day was 3 hours that included role play, 1 on 1 interviews and also a group discussion. We also had 30 minutes listening to live calls.
Preguntas de entrevista [1]
Pregunta 1
Tell us about a time when you had to change the way you work in short notice?
Envié una solicitud electrónica. Acudí a una entrevista en BT Group (Birmingham, Inglaterra)
Entrevista
Pretty easy actually
Applied first. Got told to book a slot for a phone interview. Found out same day if I got through to the next stage which was face to face. Face to face interview was very useful. Two days later found out if I got the job or not.
Envié una solicitud electrónica. El proceso duró 1 semana. Acudí a una entrevista en BT Group (Newcastle upon Tyne, England) en jun 2021
Entrevista
Completed an online application and received a decision to move forward within the same day. I was given the chance to book my own slot for a telephone interview which lasted around 30 minutes. At the end of the interview I was moved to stage two of the recruitment process.
Preguntas de entrevista [1]
Pregunta 1
Tell me about yourself, your goals and aspirations and your hobbies.
How would you handle difficult situations with customers?