Long interview process that began with my submitting my resume to a recruiter in person at job fair. Months later, was contacted by the recruiter with info regarding this job opening. First was interviewed via phone by recruiter where I was asked me the standard 'tell me about yourself', 'why BDP,' questions, Next, I was set up for an in-person interview with a few team leaders at their office building. Interview lasted a good 40 minutes or so. They talked a lot about their client and the position in greater details. They asked a lot about my skill set and background...the main thing is to see if you have customer service and/or industry experience.