I got a response from the HR 3 hours after I'd applied. At first I had a skype interview with the HR, a support technician, and the group head. I received questions about my IT and customer support-related experience, my German language skills, and how soon I'd be able to start. A day after I was invited to the second stage interview, which happened 2 weeks later. During the personal interview I needed to present my prioritising, communication, and troubleshooting skills, which I did in additional to more German language checks. The costs for travelling to Berlin and back were reimbursed. I received the final decision of the company the next day.

I had two stages of the interview (both face to face in their HQ in Berlin). The first step was an interview with Junior Talent Acquisition Partner and IT Support Manager. They were asking some general questions and telling me about the company and the position. The second interview was more technical, there was a case to solve and it was made to check your skills like effective time planning and work under pressure. It wasn't too hard but very important to do it properly and accurately. The company looks really good and the people too so I had a positive experience! However, the process took about 5 weeks in total so quite long.