Applied online and the entire process took about 6 weeks. First a People Scout recruiter contacted me and did a brief phone screening asking basic questions about my resume and skills. Scheduled for an on site group interview and tour which was really a mini orientation with about 8 other people about the job itself, company culture and work environment. We were then told to follow back up with recruiter if we were still interested. Recruiter called after about a week and scheduled face to face interview with two of the HR managers. I was also sent a call center simulation timed test and asked to complete before interview. The interviewers were both warm, inviting and really wanted to get to know me and see if I was a good fit. Questions were primarily behavior based and covered typical areas such as multi tasking, customer service, and work ethic. The next day I received another timed simulation test that tested my ability to multi task. Next, was called back for a second interview about a week later with HR director and one of the ladies who interviewed me first time. This interview was brief and really was just going back to my resume to discuss past work experience and why I was interested in job, etc. They went into full detail again about what to expect on job and answered my questions on what challenges I could encounter. You left interview with a very high understanding of what the job will be like and how to be successful. Received a call about two and a half weeks later with offer. This was def one of the most thorough interview processes I had encountered but probably one of the best too. They were very upfront and honest about everything and really was more like a conversation than a typical interview.