Can you describe your current role and main responsibilities? Tell us about a challenging customer situation and how you handled it. How do you prioritize tasks when everything feels urgent? Describe a time you had to work with multiple stakeholders with conflicting expectations. How do you measure success in a services or delivery organization? What experience do you have working with SLAs, KPIs, or customer success metrics? How do you ensure consistent service quality across different customers or regions? Tell us about a process you improved or helped mature over time.