Envié una solicitud electrónica. El proceso duró 3 semanas. Acudí a una entrevista en Asurion
El proceso duró 3 días.
Entrevista
• Provide outstanding customer service and technical expertise on inbound calls or other electronic input such as chat to assist customers with troubleshooting technical issues with their devices
• Educate customer on carrier services and how to best utilize their device to suit their needs
• Be a “Superhero” to my customers and advocate on their behalf in any way that I can
• Utilize help tools and company systems to deliver feedback from customers and provide feedback to the carrier regarding processes and policies
3
Entrevista
The interview process can take a few weeks. There is an online assessment, phone interview, in person interview, and drug screening. Then you wait on a phone call providing your start date.
Envié una solicitud electrónica. El proceso duró 2 semanas. Acudí a una entrevista en Asurion (Nashville, TN) en sept 2018
Entrevista
The interviewer was very pleasant, however, it was disorganized. They did not mention that training classes were at night and on weekends. They touched a lot on phone etiquette and making a customers experience positive. Did not state all that was involved in the job
Preguntas de entrevista [1]
Pregunta 1
They asked a lot about my technological background, experiences I’ve had, why they should hire me.
Thank you for reaching out! We seek the best teammates and focus on bringing out their best through empowerment and active coaching. We’re sorry to hear about your experience and have alerted our leadership to your feedback.
Solicité el puesto a través de una agencia de empleo. El proceso duró 4 semanas. Acudí a una entrevista en Asurion (Las Vegas, NV) en ago 2018
Entrevista
Made to wait over an hour for an interviewer, and then when finally interviewed, she acted fairly indifferent and disengaged. I have undergone numerous interviews to no avail. They want who they want and simply do not care if the applicant is qualified or not.
