Envié una solicitud electrónica. Acudí a una entrevista en Asurion
Entrevista
Interview process was fairly quick professional and to the point. I was made to feel uncomfortable and my interviewer was firm but courteous and attentive. He allowed me share with him my experience with different aspects of customer service
Preguntas de entrevista [1]
Pregunta 1
Do I think dealing with an upset customer is easier over the phone or in person?
The interview process for the customer service position started with a phone screening where they asked about my availability, background, and basic customer service experience. After that, I was invited for an in-person (or virtual) interview with the hiring manager. During the interview, they asked behavioral questions like how I handle difficult customers, how I stay calm under pressure, and how I work as part of a team. They also gave a few scenarios and asked how I would respond. The whole process was straightforward and focused on communication skills, patience, and problem-solving. I heard back shortly after with next steps.
Solicité el puesto a través de un captador. El proceso duró 3 días. Acudí a una entrevista en Asurion (Houston, TX) en feb 2025
Entrevista
The entire process was a virtual process. They simple questions about your availability and then took a short assessment. Once you completed that then you had and interview with a recruiter.
Preguntas de entrevista [1]
Pregunta 1
Give me a time when you had to upsell in previous job?
Envié una solicitud electrónica. El proceso duró 5 días. Acudí a una entrevista en Asurion (Bogotá, Cundinamarca) en ago 2024
Entrevista
It was an easy interview, they ask for experience details and then a little sales role-play. The interviewer was pretty cool, they ask also for the way you handle calls and sales management tools.