The recruiter was extremely professional and transparent about the entire process stating that Customer Success Managers work 60 hours a week. The rest of the process was clearly outlined however like other reviews noted the team is inexperienced and focused on industry knowledge vs strategy.

I had an initial recruiter screening with Assort Health. The recruiter was professional and transparent about role expectations, which I appreciated. During the conversation, it became clear that the Customer Success Manager role required consistently working 60+ hours per week and was fully on-site, with no hybrid or remote flexibility. While I respect the company’s approach and clarity upfront, these expectations were not aligned with what I’m looking for at this stage, so I chose not to move forward in the process. I appreciated learning this early and would encourage candidates to ask detailed questions about workload and flexibility during the initial conversation. The pay range is high but you will likely not have much or any work life balance.