Had a screening over the phone. After that I was invited onsite for a interview with the customer success managers. First round I met with the three success managers, basic questions about my resume and why I wanted t work there. All three of them asked me situational and sales/ customer service questions. That lasted around 40mins. I was then interviewed with the head of IT, the person I would be working with. That lasted around 20mins. The final 3rd round I was interviewed by the head of success manager position. Very formal, told me more about the position and why I feed I was qualified. After this interview I never heard back from this company or the hiring manager. I send them a thank you email and also followed up after 2 weeks. My only bad experience about the process is that they never followed up after the interview as they promised they would.