I initially submitted my resume through careerbuilder online. I was contacted for an interview within a couple of days. During the interview, which was with the manager of the location, I felt that I answered all the questions honestly. Communication between us was good. We agreed that I was fully qualified for the position and she would contact me by the end of the week. I did not hear from her by Monday so I called and left at least three voicemail messages over a period of four days. She finally called me back to let me know she had chosen someone else.

Straight forward, online and in person. Usual on site visit with more questions. Nothing too challenging. Usual CSR questions - tell us about a time, tell us about etc Then a site tour