Application online stating most recent work experience and any additional things that would help your application. Invited to interview by email the next week. Didn't realise it was a group interview however was relaxed and informal. Split into pairs and asked to find out about your partner and relay back to group. Then the group was split into 2 and each had to design their perfect employee- bit of fun to test what you think makes a good customer assistant. Finally given brochures about insurance policies for products and also the argos card, to which in our pairs we had to do role play a customer and staff conversation, offering those things with a product description the interviewers give you. Overall fine but do not feel this is the best way to test someone as only 1 from each pair was allowed to showcase their customer service skills, while the other had to be a customer.