Applied online. I got a call about a week later from a HR rep, she asked me some general questions about the job and my availibility. We then went into a few technical related questions to test my knowledge. I.e. 'What would you tell a customer who called in and said they had a screen that wouldn't turn on?'. She then forwarded me on to my first stage interview(this was about a weeks wait). My stage 2 interview invitation came via email. I was allowed to choose between Skype and Facetime, I chose Skype. The day of the 2nd interview we talked about technical questions (listed below), there was about 6 of them. He also asked me to do a role-playing scenario where a general question was asked about a customer calling because there Ipad would not play sound and what should they do. I was then told about my 3rd and final interview with the hiring manager, that is in a few days. All in all a very straight-forward experience. Everyone has been very kind and extremely professional.