I initially applied online on August 31st through a job board concerning the Applecare College At Home Advisor Program. I was contacted in late September about a month later via email about sending back proof of enrollment and a copy of my transcript, then that individual called me to schedule a quick over the phone interview which basically just screened me asking some basic questions about my employment history and "why Apple". It lasted about 10 min and after I was told she wanted to put me on to the next step, a facetime interview and that I would get an email about scheduling it within 2 weeks. I received the email the following day and picked a time to interview the following week. The facetime interview was with a Team Manager and lasted about 50 min. It was very casual and he asked me about my past experience, then asked how I could work with Apple and balance school and work. He asked a few questions about how I'd dealt with customers in the past and specifically my customer service experiences stressing Apple's focus on the customer. He also asked me about my knowledge with iOS. In general a very friendly guy who made the interview casual and conversational. He ended with saying that I would hear back within a week or two concerning the next steps. Exactly a week later I got an call from a recruiter with my official offer pending a background check.