Solicité el puesto a través de una agencia de empleo. El proceso duró 1 semana. Acudí a una entrevista en Apple (Austin, TX) en jun 2008
Entrevista
Like most, I started at Apple through Volt. Volt does the standard background test and then a skills interview. the skils interview at Volt is silly because it is all about Windows computers, so if you have truly never used a PC it might be difficult no matter how great you are at working on Macs. A few days later, I went to a group presentation and skills test at Apple, where they asked Mac-specific tech questions using a standardized online form. Immediately after, we had quick one-on-one interviews. Standard interview questions. A few days later i received a call from Volt with the offer.
Preguntas de entrevista [1]
Pregunta 1
The most unexpected part of the interview process was the skills test through Volt that was all about PC and Windows technology. Particularly the fact that it was even outdated by Windows standards, so you were answering questions that applied to Windows 98 and Windows 2000.
Straightforward interview process. They ask about work experience and a situational question. They mainly want to evaluate your communication style and how you handle interactions with colleagues and customers, as well as your expectations for the role.
Preguntas de entrevista [1]
Pregunta 1
Describe a time when you influenced a customer to make a purchase decision they were unsure about.
The interview was very welcoming and down to earth. It was a three person interview and it was not intimidating at all. I enjoyed the questions and energy of the entire interview.
Preguntas de entrevista [1]
Pregunta 1
Describe a time that you encountered a challenge and how did you overcome it?
three level of process. first will be via email. next will be via phone call. and lastly face to face interview. once accepted , they will do a background screening.
Preguntas de entrevista [1]
Pregunta 1
Why are you interested in working for Apple, and what do you know about the company's mission and values? What experience do you have in customer service, and how would you handle a difficult customer or situation? How do you stay current with technology trends and advancements, and how would you help a customer with a technical issue? Can you describe a time when you went above and beyond to exceed a customer's expectations, and what was the outcome? How do you work with a team, and can you describe a time when you collaborated with others to achieve a common goal? How do you handle stress and manage your workload, and can you give an example of a time when you had to balance multiple tasks and priorities? How would you prioritize customer needs and requests, and can you describe a time when you had to make a difficult decision in the interest of the customer? How do you handle feedback or criticism, and can you describe a time when you received constructive feedback and how you acted on it? What skills or qualities do you possess that make you a good fit for the Advisor role at Apple, and how would you contribute to the company's success?