The first step was a take home assignment. There were two questions that were similar to what a customer would ask in email communication with the support team. The third question asked about how you would handle a feature request either overtly requested by a customer, or uncovered during customer communication. We were warned not to use AI in answering the questions, but to search their knowledge base and answer in our own words. After the take home assignment was submitted, I was asked to schedule a Interview with the hiring manager. This came very quickly after submitting the take home assignment, so it seemed as if the assignment may have been evaluated by AI. It took a while to schedule the interview as there appeared to be an issue with the calendar. The interview was a short 25 minutes, where the hiring manager emphasized the importance of full circle support.