Quick and efficient, invited to interview through indeed, did a video call and face to face interview. Employers were really nice and easy to talk to making the actual interview easier
Preguntas de entrevista [1]
Pregunta 1
Experience Personal experiences in relation to job
Acudí a una entrevista en Ant Marketing (Sheffield, Inglaterra)
Entrevista
What does good customer service mean to you?
Strong answer:
“Good customer service means listening actively, understanding the customer’s needs, treating them with respect, and resolving issues efficiently while managing expectations. It’s about being professional, empathetic and solution-focused, even in challenging situations.”
2. Why is customer service important in this role?
Answer:
“This role is customer-facing and often supports people at vulnerable moments. Good customer service builds trust, prevents escalation, and ensures people feel heard and supported.”
Preguntas de entrevista [1]
Pregunta 1
What does good customer service mean to you?
Strong answer:
“Good customer service means listening actively, understanding the customer’s needs, treating them with respect, and resolving issues efficiently while managing expectations. It’s about being professional, empathetic and solution-focused, even in challenging situations.”
2. Why is customer service important in this role?
Answer:
“This role is customer-facing and often supports people at vulnerable moments. Good customer service builds trust, prevents escalation, and ensures people feel heard and supported.”
Envié una solicitud electrónica. Acudí a una entrevista en Ant Marketing (Sheffield, Inglaterra) en oct 2022
Entrevista
Very straight forward, with very few questions involved in the interview. They just wanted to know I speak spanish fluently and I wasnt going to struggle on the phones. They were very kind and welcoming
