Applied online in late October, I knew some people at Amtrak, and they gave me an edge on getting in (which I thought wasn't fair to other applicants). End of December I took the online personality, reading and math tests. About a week or so later they scheduled me for physical abilities test. I had an invitation to interview that same night and interviewed at the end of the week. The interview is a panel of three people. They ask about relevant experience, why you chose Amtrak, and behavioral "tell me about a time when you..." questions. In the end, they discussed what it would mean if you take the job and what they expect. After the interview, I just didn't feel right about it, though I got an offer, I realized I wasn't committed or as eager to do it as I thought, a good life lesson anyway.

You have to pass 4 different test before they will grant you an interview. Online psych test 100 questions. In office math test and video situations on customer service and remembering schedules and fares (50 questions each). Then a strength test at an outside facility.