The initial phone call was made to me by providing brief details of a benefits specialist position, which was presenting and explaining insurance benefits to union and association members. I agreed to come in for an interview. Upon going to the in person interview, it was structured in a group setting with about a total of 17-20 others arriving in. You fill out a quick "application" and attach your resume you brought and shortly thereafter, have a quick pre-interview/meeting with a manager that is to determine your "fit," background, etc. Then if that goes well, you are able to proceed into the larger interview/presentation with the group of 14-20 others who got to this point. During this time you are given a personality test to complete (5 pages). Then you watch a verbal and video presentation of a Master Agent and other Manager about AIL/the agency and their backgrounds and lives before AIL, and details about the income/bonus potential and light job entailment. It is also at this time everyone is told about needing to pay for their own fingerprinting and license application to get started, totaling about $127 or so. After this there is a Q&A session and chance for anyone to say if this is not the opportunity for them. Once you have completed your personality test and handed it in upon exiting the large training/conference room, you have another chance to ask questions. From that point the Manager(s) and Master agent make their decisions at that time or later in the day to invite candidates back for a "3rd" interview. I got to the 3rd interview, which was held the next day. At this time I was asked more questions about my feelings and thoughts about the position, and given more details about this specific manager's history with the company. I was also provided with a schedule of the position and how training would work. Then asked if I could agree and adhere to the scheduling. Upon me saying yes, I was offered the position and I was asked when could I take care of the costs for finger printing and the license application. These were strongly recommended before starting, and pretty much required to start. (As I was told: you can't go in the field and not be licensed, and you can't get a license w/o being fingerprinted). This made complete sense to me, though I wasn't extremely happy about it to be honest. Personally, I feel if nothing else comes from this job/opportunity, I will have taken the exam and have an insurance license in my back pocket, which should have some value professionally.