Weird process, not personal at all, scripted, and seemed shady. I applied for a customer service role and was immediately asked to attend a webinar for the role, but the webinar is for a sales agent clearly. There are no questions, it could honestly be a pre-recorded session that they just play every day, because there is no interaction at all. The webinar just covers all the pro's of the job, money money money. You have no real sense that the company is a good company. In fact, I left the webinar feeling the same way I felt after attending a meeting for a pyramid scheme. I'm not saying it is one, but the same general feel. You are then asked to fill out a questionnaire about the process (all questions included below), they don't seem very personal either, just seems like they want to know if you bought what they were selling. I then emailed asking about my confusion, as I was not interested in being a Sales Agent (everything in my process so far can also relate to those applying for other sales roles). I then received a very generic email reply, that didn't address my question at all. It felt like an automated email reply from a robot. I replied again restating my question for clarification. I received no response. I decided to not fill out the questionnaire, it felt like a waste of time. They lie to you during the webinar saying that only a select few even make it to the webinar, to make you feel important. I applied and immediately received an invite link to the webinar. The next step is a call around 3-5pm the same day, where you will "possibly" be invited to a "final 1 on 1" interview with management the next day, based on your questionnaire response only. They stress how special you must be to have made it that far in the process. BS. Remember I applied for CSR and this is a sales agent role? I feel like if they lie and bs this much through recruiting, imagine the bs they throw at their customers. As I didn't fill out the questionnaire, I did not receive a 1 on 1 interview, but I felt it was necessary for me to share this. Probably the second worse interview process I've ever gone through because everything felt shady. If anyone offers me a policy from AIL I will run in the opposite direction, and I certainly would not recommend them to friends or family.