Applied online. Received an email with few details regarding an hiring event for 10/3/2017 from 10 to 3. Arrived at 10 to find a line of 50 people. After waiting in line for almost two hours, I got called to the desk where I was screened on technical knowledge. After that I was invited to the next step. I was taken to the 9th floor and waited for almost an hour behind the applicants that were already waiting before me. Finally I was called and interview by a tech support supervisor. Very in depth interview. Was notified that its more customer service and billing calls than actual tech support. So basically I wasted 4 hours because of the tittle of the position which is a fraud. Why not name it customer service representative? Supervisor seemed not well informed actually made me want the job less. It's a performance driven position if you don't perform or get bad reviews or evaluation then you will get written up. Seemed like a high stress level job. Was offer the job on the spot but declined. A couple of tech questions and typical corporate questions. If you disagree with a supervisor what would you do?

When they called me in I was interviewed by one supervisor. She was very kind. Probably the best supervisor during the time I was there. After a series of questions she showed me around the call floor and that was it. About 3 days later HR called me to offer me the job.