I received a phone interview first. Mainly regarding details about my resume, ex. experience and education background. The next day, they asked me to complete an online assessment. It is a call center simulator, testing quick response, basic math and customer service experience, as well as WPM. Then, it follows with an in-person interview with hiring manager, she is also the manager of the division I am applying for. It is an informal interview. She asked a couple of behavior questions, and discuss about what my daily duty will be, especially the challenge of this position. After that, it is employment reference check, then job offer.

Interview was ok. There was one thing I didn't like: They told me that I would have been informed of their decision within a given time frame. That did not happen I had to reach out to them to find out and they didn't reply to me until 2 days after they had already reposted the position.