Applied online, asked for my last six years of work experience, and basic questions (any current convictions, reason for leaving current or last job). Followed by an email telling me to schedule a telephone interview. Telephone interview took place about a week after first applying, very friendly, asked basic questions then went into more detailed ones such as what does customer service mean to me, what qualities should a sales person have, time I dealt with a difficult customer, give us a few reasons why we should consider you for the next interview stage. Was then told I got the face to face interview. Described as a meet and greet. They first said it would be presentations on the company with other candidates, then you sit with current workers and listen in on calls. Then there would be a 2-2-1 interview. This didn't happen however because of the current covid-19 . They decided to cancel the meet and greet and asked potential candidates for Skype interviews instead if they were able to. This was a 2-2-1 Skype interview, lasted throughly 30 minutes, very friendly and made me feel comfortable in such unusual circumstances. I was mainly interviewed by one man, while the other took notes. I found out a couple of days later that I was unsuccessful, they said as there were just more applicants with the skills and experience they were looking for (which is confusing as they advertise many roles as not needing experience, just the right skill set). Throughout this experience, I have noticed they really don't hire many candidates and are looking for people with a ridiculous amount of call centre experience. Both my sister and brother in law didn't get jobs here previously for similar roles, both had enough experience and skill set. They have earned a rep for not hiring.