Solicité el puesto a través de la recomendación de un empleado. Acudí a una entrevista en AGL Energy (Melbourne) en jul 2022
Entrevista
Professional environment. Felt respected. Interviewers were polite and supportive to make me feel comfortable. Questions were the regular kind for call centre work. It's good to know as much as you can about the energy provider, all these things will help you in the interview.
Preguntas de entrevista [1]
Pregunta 1
Describe a difficult situation with a customer and how did you resolve it.
Envié una solicitud electrónica. Acudí a una entrevista en AGL Energy (Melbourne) en abr 2021
Entrevista
Got invited to apply through Linkedin and got into a one-way video interview. I got a rejection email a few days after submitting a video interview. I did not get job offer or any feedback afterwards. the process was quick, not lengthly
Preguntas de entrevista [1]
Pregunta 1
what was your KPI, how did you approach that and how was the outcome?
Envié una solicitud electrónica. El proceso duró 4 semanas. Acudí a una entrevista en AGL Energy
Entrevista
I had a quick phone interview and got invited to an assessment centre. The assessment centre contained of a presentation, one-on-one interview, virtual call centre scenario (computer call centre simulation with multiple choice answers) and we had some time to double-jack with an agent to get an idea of how the job is.
While the phone interview was a probably five minutes in total, the assessment centre took over three hours.
Preguntas de entrevista [6]
Pregunta 1
Tell us about a time there was a problem no-one else was able to handle. How did you take care of it?
