Description:

About OmniAccess :

OmniAccess is a leading managed service provider of premium connectivity, networking and cyber solutions. From our headquarter in Palma de Mallorca we cater services for superyachts, boutique cruise and research vessels, with a very strong commitment to service quality & availability. As part of our integral end-to end solutions, we design, implement and support onboard IT networks, bandwidth management tools and cyber security services, all aimed at providing our clients with premium digital solutions and the best possible user experience.

In 2018, OmniAccess joined forces with the Marlink Group. Marlink is a managed service provider and global leader in remote ICT solutions with annual revenues surpassing $800 million and 1,500 employees operating in more than 30 countries.

Wherever our customers are in the world, we deliver them possibilities to work smarter and to operate more effectively, more safely, more sustainably - without the limitations of technology.

With our possibility platform, we enable a comprehensive suite of end-to-end managed solutions (Connectivity, Network, Cyber Security, Cloud & IT, IoT & Apps), supported by professional services, unmatched global operations and delivery capabilities and local support teams.

As a global company with a local focus, we help make tomorrow’s possibilities today’s realities.

This strategic partnership has enabled us to expand our reach and capabilities, offering our clients an even broader range of innovative digital solutions and unparalleled support.

At OmniAccess, our vision is bold and clear: to deliver possibilities anywhere, empower innovation everywhere, and shape the future of maritime digital solutions.

About Marlink:

Wherever our customers are in the world, we help them digitalise and optimise their remote business processes using advanced hybrid network solutions and digital technologies.

Our teams work together across the globe, using constant innovation, expertise and applied technology to bring systems and people together with a future focus. We push boundaries. We combine unrivalled resources and expertise in field engineering with advanced digital technologies such as cyber security, IT, and cloud enablement.

Today, we employ 1500 people in over 30 countries, with customers in the maritime, energy, and humanitarian sectors. We believe in creating a culture where you can develop and thrive. Our commitment to excellence drives our success.

Job Summary:

We are looking for a Network Engineer with strong expertise in LAN, WLAN and Network Security technologies to work directly in customer environments. You will design, deploy, and maintain secure, high-performance network infrastructures across on-premises and cloud platforms, ensuring optimal reliability and security. This role demands a proactive problem-solving approach, and the ability to build strong client relationships while delivering exceptional service.

Core Responsibilities:

• Ensure contractual customer support SLAs are met.
• Provide professional and effective customer support in live environments.
• Maintain clear and proactive communication with customers and internal stakeholders.
• Report network status, incidents, and risks to key stakeholders.
• Maintain accurate asset inventory and documentation.
• Create and maintain “as-built” diagrams and technical documentation.
• Follow defined processes and contribute to their continuous improvement.
• Participate in on-call and operational rotations as required.
• Act as a positive and collaborative member of the OmniAccess team.

Role-Specific Responsibilities:

• Design, implement, and support LAN, WLAN, SD-WAN, and network security solutions in customer environments including routers, switches, firewalls, WLAN controllers, access points, cabling, and proprietary company solutions.
• Implement new network solutions and improve the efficiency, performance, and security of existing customer networks.
• Implement and support network monitoring and alerting systems.
• Perform advanced monitoring, troubleshooting, fault isolation, and resolution in complex network environments.
• Investigate and resolve network incidents, applying structured troubleshooting methodologies.
• Plan and execute scheduled network upgrades and firmware updates.
• Create and maintain technical and operational reports based on customer, internal, and regulatory requirements, covering network performance, availability, incidents, changes, and capacity where applicable.
• Create and maintain “as-built” diagrams/documentation, as well as process and procedure documentation.
• Automate recurring operational tasks to improve efficiency and reliability.

Requirements:

Desired Requirements:

Education, Certifications and Experience:

• Bachelor's degree in computer science, Engineering, or related field of study a plus.
• 2+ years of experience in network operations a plus.
• Relevant network certifications such as CCNA, CCNP, NS4, PCNSA, ACSA, ACMA, or equivalent are a plus

Professional Experience:

• Experience working directly with customers in technical support or delivery contexts.
• Experience explaining technical issues, solutions, and decisions to non-technical stakeholders.
• Experience managing tasks and priorities effectively in operational environments.
• Experience working within defined processes, ticketing systems, and escalation paths.
• Experience collaborating with internal teams to resolve incidents and deliver solutions.
• Experience collaborating with cross-functional teams in project-based and sprint-driven environments.

Technical Experience:

• Experience in Local Area and Wireless Networks, including routers, switches, wireless lan controllers and access points.
• Experience with network security and SDWAN systems.
• Experience with network 3monitoring systems.
• Experience with problem ticketing systems.
• Experience with virtualization technologies.
• Experience with Windows and Linux server administration.

Desired attitudes:

• Always strive for quality and extraordinary results.
• Demonstrates a proactive and positive communication mindset, able to engage and inspire others.
• Is a positive team player, able to work collaboratively towards common goals.
• Shows organization and discipline, maintaining effectiveness in complex and uncertain environments.
• Is willing to contribute ideas and viewpoints within a diverse team committed to continuous improvement.
• Demonstrates a strong sense of accountability for their work and results, and a willingness to take responsibility beyond their immediate scope when needed.
• Take care of others as part of the overall OmniAccess team.

Other requirements:

• Will be part of a paid on-call afterhours rotation as we build global coverage in the group to minimize or eliminate on-call impact. On call will receive issue escalations after office hours and weekends.
• May work in shifts (Morning/Afternoon/Weekend) depending on the need.
• >15% Travel may be required.

We offer:

• Full-time, permanent position with competitive salary
• Annual performance bonus based on individual and company achievements.
• Hybrid model: possibility of two days per week of teleworking.
• Flexible working hours
• Access to private health insurance from day one.
• Exclusive discounts at car rental companies, insurance companies, banks, travel agencies, and phone company.
• Benefits and perks at OmniAccess’ headoffice:
• • Breakfast, high-quality daily lunch at a very low cost, fruit and snacks all day long.
  • Every Thursday you will have a free lunch with your colleagues.
  • Gym and game room at your disposal.
• Dynamic, multicultural environment with over 30 nationalities.
• Opportunity to work in an innovative company at the forefront of telecom and IT services.
• Professional Development: Access to training, conferences, and resources to enhance skills and knowledge.

OmniAccess is an equal opportunity employer committed to building a diverse and inclusive workplace. We are committed to ensuring that all individuals are treated with dignity and respect, and that everyone, regardless of race, ethnicity, gender, gender identity or expression, sexual orientation, age, religion, disability, or any other legally protected status, has fair and equal access to opportunities for growth, development, and success.

We expressly encourage applications from qualified persons with disabilities. As part of our commitment to full inclusion, OmniAccess will assess and provide reasonable accommodations or adjustments, where needed and appropriate, and in accordance with applicable law, to ensure equal participation in the recruitment process, including applications, interviews, assessments and onboarding, as well as, where applicable, the performance of the essential functions of the role.

Candidates who require a reasonable accommodation or adjustment during the recruitment process may contact our HR team confidentially at recursos.humanos@omniaccess.com. Any information shared will be voluntary, treated confidentially and used only to manage the requested accommodation or adjustment and/or to comply with applicable legal obligations.

We are also dedicated to upholding fairness and objectivity throughout our recruitment process. All hiring decisions are based solely on qualifications, relevant experience, skills, merit and alignment with the requirements of the role, ensuring a transparent and merit-based selection process for every candidate.