• Maintain all models specific to a modality in the assigned area.

• Perform total system level trouble-shooting on complex multi-symptom problems.

• Communicate clearly with end-users and department managers on equipment status; maintain customer satisfaction.

• Assist in Account Sales visits, help train others where necessary, and identify Sales opportunities and communicate them to account team.

• Assist in the growth and direction of business in geographic area.

• Responsible for Warranty and PMS contract cost control.

• Responsibly complete all administration tasks on time (e.g., ensure timely completion of FMI’s and PMS inspections documentation for assigned accounts).

• Play a leading role in complex and multifunctional rooms.

• Share best practices.

• Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement.

Qualifications and experience

• Qualified Technician/ Engineer or equivalent professional experience in medical devices, advantage: relevant Field Service experience

• Technical analytical skills

• Ability to work independently with minimum supervision, high work standards and quality

• Customer-oriented attitude; deals tactfully and effectively with differences of opinion, excellent listening and interpersonal skills

• Fluency in English

• Valid driving license, active driving experience

Desired Characteristics

• High work standards and quality.

• Shows Initiative and motivation.

• Plans and organizes work effectively, self-motivated

• Excellent communication skills, listening skills, and interpersonal skills.

• Strong customer skills and deals tactfully and effectively with differences of opinion (e.g., influences rather than directs)