ID: 59241
1 Opening
Madrid

We are still looking for the very Top Talent…and we would be delighted if you were to join our team!

More in details, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work company with over 35.000 employees all over the world and presence in more than 35 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies.

What we look for?

We are looking for a strategic and operationally driven Functional Product Owner to lead the Banking branches solution within our SaaS Assisted Channels platform.

The selected candidate will be responsible for defining and evolving the end-to-end servicing, operational, and customer interaction capabilities used across Bank Branches.

This role acts as the functional owner, translating branch operational and business needs into scalable global capabilities that will be implemented in our servicing SaaS platform.

Key Responsibilities:

• Own the functional vision and roadmap of the Branch Channels platform, defining and prioritizing capabilities for Branch servicing workflows, operational processes, Customer View, Appointment and Visit Management, Device Management, Queue and shift management.
• Collaborate with country programs to (1) understand branch operational needs, (2) identify reusable global capabilities, (3) evaluate local requirements versus global product opportunities.
• Translate business and operational needs into Functional definitions, User stories and servicing requirements for the IT teams.
• Coordinate with technical teams and participate actively in backlog prioritization, release planning, functional validation and Stakeholder management.
• Define and evolve operational use cases related to Customer onboarding, Teller and cashier operations, Appointment management, Device integration within branches, Customer identification and authentication, Branch productivity and operational efficiency
• Maintain functional documentation updated in Confluence and Jira.

Mandatory requirements:

• Proven experience in Product Ownership, Functional analysis and Branch Banking or Omnichannel servicing solutions.
• Strong understanding of Branch Banking operations, Customer servicing environments and Operational KPIs.
• Experience translating business requirements into Product backlog items.
• Experience working with operational and technical teams in Agile delivery environments.
• Strong understanding of customer interaction workflows, branch servicing processes and omnichannel operations.
• Drive functional alignment across stakeholders.

Skills & Competencies

• Strong operational and customer-oriented mindset.
• Deep understanding of branch banking servicing models and day-to-day operational dynamics.
• Ability to understand branch operations, identify operational pain points and translate them into scalable servicing capabilities.
• Strong communication and stakeholder management skills.
• Ability to work autonomously in a complex and cross-functional environment.
• Strong prioritization and roadmap management capabilities.
• Experience working in Agile environments (Scrum, Kanban).
• Ability to manage multiple stakeholders and Global versus local demands.
• Strong documentation and functional definition skills.
• Ability to work in global and multi-country product organizations.
• English Proficiency

¿What can we offer?

• 23 days of Annual Leave plus the 24th and 31st of December as discretionary days!

• Numerous benefits (Heath Care Plan, Internet Connectivity, Life and Accident Insurances).

• `Retribución Flexible´ Program: (Meals, Kinder Garden, Transport, online English lessons, Heath Care Plan…)

• Free access to several training platforms

• Professional stability and career plans

• UST also, compensates referrals from which you could benefit when you refer professionals.

• The option to pick between 12 or 14 payments along the year.

• Real Work Life Balance measures (flexibility, WFH or remote work policy, compacted hours during summertime…)

• UST Club Platform discounts and gym Access discounts

If you would like to know more, do not hesitate to apply and we’ll get in touch to fill you in details. UST is waiting for you!

In UST we are committed to equal opportunities in our selection processes and do not discriminate based on race, gender, disability, age, religion, sexual orientation or nationality. We have a special commitment to Disability & Inclusion, so we are interested in hiring people with disability certificate.

business analysis,agile,jira,confluence,english