WELCOME TO SITA

At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.

You’ll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don’t just move the world forward—we’re proud to be recognized as a Great Place to Work® by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.

• Define and execute a focused global training vision for our Airport’s Business Unit (BU), aligned with the SITA's objectives and BU priorities
• Lead, inspire, mentor, and empower a team of Product Trainers and Instructional Designers towards the highest levels of professional excellence
• Partner with senior stakeholders across Product, Sales, Delivery, and Operations to shape portfolio-level training strategies, to match training demand and supply, and to effectively prioritize based on business needs
• Design and oversee innovative, scalable software and product training programs, for internal enablement and external customer audiences

• Drive portfolio planning and delivery excellence, balancing demand, capacity, timelines, and budget while ensuring strategic focus
• Embed digital, automated, and AI‑enabled learning approaches to improve efficiency, reach, and learner experience
• Establish and track operational and quality metrics to measure training effectiveness, adoption, and business impact
• Ensure consistent training standards while adapting content to regional, customer, and solution‑specific needs
• Act as a senior ambassador for SITA’s training strategy and drive adoption of new ways of working across stakeholders

• Proven global people leader with strong executive presence, coaching capability, and experience leading teams through change
• Strategic thinker who aligns training outcomes to enterprise goals and customer value
• Confident influencer of senior and cross‑functional stakeholders across complex, global organizations
• Clear communicator who simplifies complex technical products through storytelling, insight, and data
• Experienced in leading global training portfolios, balancing priorities, timelines, budget, and resources
• Data‑driven leader who uses metrics and analytics to improve training effectiveness and impact
• Track record of scaling enablement through digital platforms, automation, and AI‑enabled solutions
• Practical adopter of emerging technologies to improve speed, reach, and consistency of learning
• Strong collaborator across Product, Sales, Delivery, and Operations
• Comfortable operating in ambiguity and driving adoption of new ways of working

• Experience in aviation, airport operations, or complex B2B technology environments
• Background in customer‑facing technical enablement or large‑scale transformation
• Exposure to digital learning platforms, academies, or AI‑driven learning solutions

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  Flex Day: Make your workday suit your life and plans.

Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process